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FAQ

Answers about security, tenant isolation, pricing, channels, deployment flow, and day-to-day operations with ShipClaw.

What is ShipClaw?

ShipClaw is the delivery layer for teams selling AI bots. Each customer runs in their own container with their own data and live URL. Setup takes about 60 seconds per bot once you've done your first.

How does tenant isolation work?

Every customer's bot runs in its own container. Conversations and data stay isolated from your other customers. Cross-tenant leaks are impossible by design, even if you scale to a hundred bots.

What can the bot connect to?

Connect Telegram, Discord, Slack, or web chat as the channel. Then link tools like GitHub, Notion, or Stripe so the bot can take action (reply, post, pull data). You authorize once per integration; the bot reuses the connection.
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Give each customer their own AI bot runtime. Isolated, live fast, and free to start.

2026 ShipClaw. All rights reserved.

How do bot URLs work?

Every bot gets a live URL like name.agents.shipclaw.io. SSL is included. You can also point a custom domain at it so the bot lives on your customer's brand.

What happens after I sign up?

Connect your AI provider, paste a key, and deploy. Your first bot is live in under 60 seconds. Free to start.

Can I cancel my subscription?

Yes, any time, straight from your account settings. No lock-in contracts.

Do I need to manage servers or cloud accounts?

No. ShipClaw runs each bot in its own container with its own storage. We handle the cloud part. You focus on the work.

Can my customers use custom domains?

Yes. You can point any domain to any tenant runtime. SSL is provisioned automatically.

Is it really free to start?

Yes. Sign up, connect your AI provider, and deploy your first bot without paying anything. Hermes launch access is also free for early builders while the limited beta offer remains open.

What integrations does ShipClaw support?

Each agent connects to the tools you already use: GitHub, Notion, Trello, Stripe, Gmail, Google Sheets, and more. Authorize an app once and the agent can act on it, like logging a lead in a sheet or opening a GitHub issue. Connections are scoped per agent, so each client's accounts stay separate.

What are skills and how do I add them?

Skills are ready-made abilities you install on an agent: weather lookups, page summaries, image generation, Notion and Trello actions, and more. Click Install and the skill works in the next conversation. No restart, no separate API keys.

Can I create my own custom skills?

Yes. Write your own skill or import one from a GitHub repository, then enable it on any agent that needs it.

What is an agent on ShipClaw?

An agent is a bot with its own instructions, skills, connected apps, and channels, running in its own isolated runtime. You can run several agents, each doing one job, like support for one client and sales for another. Your plan sets how many run at once.

Which channels can my agent live on?

Telegram, Discord, Slack, WhatsApp, and web chat. Connect a channel token during deploy and the agent starts answering there. One agent can serve several channels at the same time.

Which AI models can I use?

Bring your own API key from OpenAI, Anthropic, or another supported provider. The agent runs on your key, so you control the model and the costs.
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